Terms and Conditions for Gardeners New Addington

These Terms and Conditions apply to the gardening services provided by Gardeners New Addington. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. This document is intended to set out the rights and responsibilities of both parties in a clear and practical way. It covers the booking process, payments, cancellations, liability, waste handling, and the law that applies to the service agreement.

These terms apply to domestic and commercial customers unless otherwise agreed in writing. References to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer receiving the service. Where a written estimate or proposal has been supplied, it should be read together with these terms. If there is any inconsistency, any specific written agreement will take priority only to the extent stated.

We aim to keep the booking process straightforward. However, because gardening work can vary depending on site access, weather, plant condition, and the amount of labour required, the final scope of work may need to be confirmed before or during the visit. A booking is only considered accepted once we have confirmed it, either verbally, by message, or in writing. Until that point, any date discussed is provisional and may change.

1. Booking Process

When you request gardening services in New Addington, you should provide accurate information about the property, the type of work required, access arrangements, and any hazards or restrictions that may affect the job. This may include uneven ground, locked gates, pets, protected wildlife, fragile fixtures, or hidden services such as irrigation and lighting. If the information supplied is incomplete or incorrect, we may need to revise the price, attendance time, or service plan.

Bookings may be made for one-off work or recurring maintenance. A recurring arrangement may be subject to review at reasonable intervals, especially if the scope changes over time. We reserve the right to refuse or decline a booking where the service requested is outside our normal operations, where safe access cannot be assured, or where the property condition presents an unacceptable risk.

Any quoted time or date for a garden maintenance appointment is an estimate unless expressly stated otherwise. We will use reasonable efforts to attend on the agreed day, but weather, traffic, staffing, equipment failure, or earlier overruns may occasionally affect scheduling. Where we must reschedule, we will make reasonable efforts to offer an alternative appointment.

2. Prices and Payments

Prices may be provided as fixed quotations, hourly rates, or estimated ranges depending on the type of work. Where a quotation is fixed, it is based on the assumptions stated at the time it is issued. If the actual conditions differ materially from those assumptions, we may need to revise the price before continuing. Examples include substantially more waste than expected, overgrown areas, restricted access, or additional labour requested on site.

Unless stated otherwise, payment is due on completion of the work, or for ongoing services, within the agreed invoice period. We may request a deposit for larger jobs, seasonal projects, or where materials are needed in advance. Deposits are used to reserve time, cover preparation, and reduce the risk of cancellation. A deposit does not guarantee that all unforeseen variations will be included in the original price.

Accepted payment methods may be confirmed at the time of booking or on the invoice. If payment is not made when due, we may charge interest and recover reasonable costs of collection in accordance with UK law. We also reserve the right to pause further visits, suspend work, or withdraw ongoing service arrangements until outstanding sums are paid in full.

2.1 Additional Charges

Additional charges may apply where you request extra tasks outside the original scope, such as hedge reduction beyond the agreed height, removal of large quantities of green waste, emergency call-outs, or the use of specialist equipment. Any extra work carried out at your request will be chargeable even if it is not listed in the original quotation, provided that we have communicated the change or it is reasonably necessary to complete the service safely.

3. Cancellations and Changes

You may cancel or rearrange a booking, but please provide as much notice as possible. Unless a different notice period has been agreed in writing, we ask for at least 24 hours’ notice for standard visits and longer notice for larger scheduled work. Late cancellations may incur a fee to cover reserved labour, travel, administration, or materials already ordered.

If we arrive and cannot carry out the work because of access problems, incorrect information, unsafe conditions, no one being available where access is required, or the property being unsuitable for the agreed service, we may treat the appointment as a late cancellation or failed visit. In such cases, a call-out charge or part-payment may apply. The same applies if work must be abandoned for health and safety reasons.

We may also need to cancel or rearrange an appointment due to adverse weather, illness, equipment issues, or circumstances beyond our control. In that case, we will seek to give reasonable notice and offer a new date where possible. We are not responsible for indirect loss caused by a rescheduled visit, provided we have acted reasonably and in good faith.

4. Service Standards and Customer Responsibilities

You must ensure that the area where work is to be carried out is reasonably accessible and that we are informed of any relevant issues before the visit. This includes hidden hazards, underground services, nesting birds, aggressive animals, broken fencing, unstable structures, or items that should not be moved. If you ask us to proceed despite a known risk, we may decline that part of the work or require written confirmation.

We will carry out the agreed work with reasonable care and skill, using appropriate tools and methods for the task. However, gardening is a natural process and results may vary depending on plant health, seasonal conditions, prior maintenance, and weather. In particular, we cannot guarantee regrowth patterns, flowering performance, or recovery of plants that were already diseased, drought-stressed, or poorly established.

Any plants, shrubs, turf, or materials supplied by you remain your responsibility once delivered to the site, unless we expressly agree otherwise. If we are asked to source materials on your behalf, we may do so as your agent or supplier depending on the arrangement. Where products are supplied by third parties, we are not responsible for defects inherent in those products unless we have separately agreed to inspect or fit them on a specific basis.

5. Liability and Insurance

We maintain insurance appropriate to the type of garden services we provide. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability for loss or damage arising from any one event or series of connected events will be limited to the amount you paid for the relevant service, except where the law requires otherwise.

We are not responsible for pre-existing damage, hidden defects, or deterioration caused by age, weather, pests, disease, poor previous workmanship, or ground movement. We also are not liable for loss of profit, loss of business, or indirect or consequential loss. Where damage is alleged to have been caused by our work, you must notify us as soon as reasonably possible and allow us an opportunity to inspect the issue before any repair is carried out by others.

We will take reasonable precautions to avoid damaging property, but gardens and outdoor areas often contain fragile, uneven, or concealed features. You are responsible for removing or clearly identifying items that could be damaged, including ornaments, cables, lighting, irrigation parts, and personal property. If we are asked to move items in order to complete the work, this is done at your risk unless we have expressly agreed otherwise in writing.

5.1 Complaints and Rectification

If you believe the service was not completed with reasonable care and skill, you should raise the issue promptly so that we may inspect and, where appropriate, put matters right. Where a genuine fault is identified, we may choose to re-perform the relevant part of the service or offer another reasonable remedy. This does not affect any rights you may have under consumer law.

6. Waste Removal and Regulations

Where waste removal is included, it will normally relate to green waste such as grass cuttings, hedge clippings, prunings, leaves, and small plant material. Unless agreed otherwise, hard landscaping waste, soil, rubble, timber, metal, old fixtures, and similar non-green items are excluded. If these materials are discovered during the work, we may apply an additional charge or arrange separate disposal where lawful and practical.

All waste will be handled in accordance with applicable UK waste regulations. We will use lawful disposal routes and will not knowingly transport or dispose of waste in a manner that breaches environmental or duty-of-care requirements. Where waste transfer documentation is required, the parties will cooperate to ensure accurate descriptions and appropriate handling. The customer must not ask us to dispose of controlled, hazardous, or prohibited materials unless we have expressly agreed in advance and are legally permitted to do so.

If you choose to keep waste on site for composting, reuse, or later collection, responsibility for that material passes to you once the job is completed or the waste is left at your request. We are not liable for contamination, overflow, pests, odour, or third-party issues arising after transfer of responsibility, provided the waste was managed in a reasonable and lawful manner at the time of handover.

7. Force Majeure

We are not in breach of these terms if we are prevented from performing our obligations due to events beyond our reasonable control. This may include severe weather, fire, flood, strikes, transport disruption, power failure, government restrictions, or supply chain issues. In such circumstances, the affected obligations will be suspended for the period of the event, and we will resume performance as soon as reasonably practicable.

If the event continues for an extended period, either party may discuss adjusting or ending the booking where performance has become impractical. Any amounts already paid for work not carried out may be refunded or credited in a fair and reasonable manner, taking into account any costs already incurred and any work already completed.

We will not be liable for delay or failure caused by force majeure, provided we take reasonable steps to minimise disruption. This includes, where appropriate, offering a revised appointment date, rescheduling a maintenance cycle, or suggesting a different approach that allows the work to continue safely.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, or the provision of services will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer legislation provides otherwise.

By instructing our New Addington gardening service, you confirm that you have read, understood, and accepted these terms. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any term will be effective unless agreed in writing.

These terms form the basis of a fair working relationship and are intended to support safe, clear, and reliable service delivery. For the avoidance of doubt, nothing in these terms affects your statutory rights as a consumer. The agreement should be read in a sensible and practical way, with the overall aim of making the service efficient, lawful, and professionally managed.